Privacy Policy

1. Preamble and Scope

CrowAI Pvt. Ltd. ("CrowAI," "we," "us," or "our") is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal data.

This Privacy Policy explains how CrowAI collects, processes, and protects your personal data when you visit our website www.crowai.co, use our AI-powered conversion optimization platform, or otherwise interact with us.

If you do not agree with the terms of this Privacy Policy, please refrain from using our website or services.

CrowAI updates this Privacy Policy periodically. Any major changes will be communicated by email or in-product notice. We encourage you to review this page regularly.

For any questions regarding this policy or data processing practices, please contact:

📧 support@crowai.co

📍 CrowAI Pvt. Ltd., Mumbai, Maharashtra, India

2. Data Controller

The data controller responsible for the processing of personal data collected through the CrowAI website and platform is:

CrowAI Pvt. Ltd.
Mumbai, Maharashtra, India

If you are located in the European Union or United Kingdom, your personal data is processed in accordance with the EU General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. For users in India, processing is compliant with the Digital Personal Data Protection Act, 2023 (DPDP 2023).

For all privacy-related concerns or to exercise your rights, you can contact our Data Protection Officer (DPO) at:

📧 support@crowai.co

3. Categories of Personal Data Collected and Processed

A. Personal Data You Provide

CrowAI collects personal information you voluntarily provide when you:

• Request a demo or product consultation.
• Create or log into a CrowAI account.
• Subscribe to newsletters or updates.
• Fill out a form, participate in an event, or contact support.

This data may include:

• Full name
• Email address
• Company name and role
• Business phone number
• Company website and analytics details
• Billing or payment information (processed securely via payment gateways)

B. Automatically Collected Data

When you visit our website or use the platform, we may automatically collect:

• IP address, browser type, device type, operating system
• Referring URL and pages visited
• Session duration, interaction history, and clickstream data
• Aggregated analytics metrics from connected data sources (e.g., GA4)

This helps us ensure security, service performance, and quality improvement.

C. Cookies and Similar Technologies

CrowAI uses cookies and related technologies to:

• Optimize user experience – remembering preferences, language, and device settings.
• Measure and improve site performance – via analytics and session tracking.
• Enhance marketing relevance – ensuring communications align with your interests.

You can manage or disable cookies anytime through your browser settings. Please note that disabling cookies may affect website functionality.

D. Tracking Technologies and Web Tags

CrowAI uses tags, pixels, and analytics trackers to measure website engagement and campaign effectiveness. This includes email open rates and click tracking to improve communication relevance.

E. Mobile Data

If you access CrowAI from a mobile device, limited technical data such as model, OS version, and general location may be collected for optimization and analytics purposes.

4. Purpose and Conditions of Use for Personal Data

CrowAI collects and processes personal data solely for legitimate business purposes, including:

• Delivering and managing our services and user accounts.
• Providing demos, onboarding, and client support.
• Communicating product updates, insights, and marketing materials (with consent).
• Improving website usability, performance, and AI-driven analytics accuracy.
• Complying with legal obligations and preventing fraudulent activity.

We will not process your personal data for purposes beyond these without your explicit consent.

5. Duration of Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described above:

• Account data: Retained while your account remains active.
• Demo or marketing data: Retained up to 24 months from your last interaction.
• Analytics and usage logs: Retained up to 12 months, then anonymized or deleted.

Certain data may be retained longer to comply with legal or tax obligations. Once data is no longer required, it is securely deleted or anonymized.

6. Sharing of Information with Third Parties

A. Internal Use

Access to personal data is strictly limited to authorized CrowAI personnel who require it to perform their roles.

B. Service Providers and Partners

We may share data with trusted third-party vendors, including:

• Cloud infrastructure and hosting (e.g., AWS, Google Cloud)
• Communication and CRM tools (e.g., HubSpot, SendGrid)
• Analytics platforms (e.g., Google Analytics, Piwik Pro)
• Payment processors (e.g., Stripe, Razorpay)

All third-party providers are bound by strict data protection and confidentiality agreements.

C. Legal Disclosures

We may disclose information when required by law, regulation, or legal process, or to protect CrowAI's legal rights and property.

D. No Sale of Personal Data

CrowAI does not sell, trade, or rent personal data under any circumstance.

7. Security of Personal Data

CrowAI employs advanced security measures to protect your data, including:

• End-to-end encryption for data at rest and in transit (TLS/SSL).
• Role-based access control and authentication safeguards.
• Regular security audits and vulnerability testing.
• Data minimization and access monitoring protocols.

While we use industry-standard protections, no online service is entirely risk-free. You use our services at your own discretion.

8. User Rights

Depending on your jurisdiction, you may have the right to:

• Access and obtain a copy of your personal data.
• Rectify or update inaccurate data.
• Request deletion ("right to be forgotten").
• Restrict or object to specific processing.
• Withdraw consent where processing is based on consent.
• Data portability – receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact:

📧 support@crowai.co

We will respond to all requests within the timeframes required by applicable law.

9. International Data Transfers

CrowAI operates globally and may transfer data to countries outside your jurisdiction. Where such transfers occur, we implement lawful safeguards, including:

• Standard Contractual Clauses (for EU users under GDPR).
• Encryption and anonymization of transferred data.
• Contracts ensuring equivalent protection in non-EU jurisdictions.

10. AI and Automated Processing

CrowAI uses Artificial Intelligence (AI) to analyze aggregated and pseudonymized website analytics data to identify optimization opportunities and generate recommendations.

CrowAI does not use AI systems to make automated decisions that produce legal or significant effects on individuals. All AI processing follows privacy-by-design and data minimization principles.

11. Cookies and Preferences Management

You can control cookies via your browser settings:

• Google Chrome: Settings → Privacy → Cookies and other site data → Manage
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Cookies and Site Permissions

Refusing cookies may limit certain functionality but will not restrict access to core services.

12. Children's Data

CrowAI does not target or knowingly collect data from individuals under the age of 18. If we learn that a child has submitted personal data, we will delete it immediately.

13. Updates to This Policy

CrowAI may revise this Privacy Policy from time to time. All updates will be published on this page with a revised "Last Updated" date. If significant changes occur, you will be notified by email or an in-product announcement.

14. Contact

For privacy inquiries, data access, or complaints, please contact:

📧 support@crowai.co

📍 CrowAI Pvt. Ltd.
Mumbai, Maharashtra, India