Terms of Service
Effective date: October 1, 2025
These Terms of Service ("Terms") govern your access to and use of the website, platform, APIs, applications and related online services (collectively, the "Service") offered by CrowAI Pvt. Ltd., an Indian private limited company ("CrowAI", "we", "us", "our"). By registering for, accessing, or using the Service you agree to be bound by these Terms. If you do not agree, do not access or use the Service.
1. Definitions
Account — your CrowAI account created when you register.
Customer Content — any data, text, images, code, tags, or other materials you upload or submit to the Service.
Subscription — a paid plan that grants access to Service features for a recurring fee.
Free Trial — temporary, no-cost access to selected Service features for a limited period.
2. Eligibility & Registration
You must be at least 16 years old to use the Service. By registering you represent and warrant you are legally competent to enter into these Terms.
You must provide accurate, current and complete registration information and keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use.
3. Free Trials
We may offer Free Trials for new users. Trial availability, duration and included features are at our discretion and may vary by region or promotion.
During the Free Trial the Service is provided "as is." We may suspend or end Free Trials at any time. Any data collected during the trial will be processed in accordance with our Privacy Policy.
4. Subscriptions, Billing & Payment
Use of paid features requires a Subscription. Subscription fees, billing intervals and payment methods are described on our website and in your order. By providing payment information you authorize recurring charges until you cancel.
All fees are exclusive of taxes. You are responsible for all applicable taxes, duties and other governmental charges arising from your use of the Service, other than taxes on our net income. Where required, we may collect taxes on your behalf.
If a payment fails, we may suspend access until payment is remedied. We may change pricing or billing practices; changes will be communicated to you in advance. Unless expressly stated otherwise, payments are non-refundable except as required by applicable law.
5. Use of the Service; Acceptable Use
You agree to use the Service only for lawful internal business purposes and in accordance with these Terms and any usage limits set out in your Subscription.
Prohibited conduct includes (without limitation): (a) using the Service to violate laws or third-party rights; (b) attempting to probe, scan, or test the vulnerability of the Service; (c) reverse engineering, decompiling, or attempting to discover source code; (d) sharing your credentials; (e) using the Service to provide competing services; and (f) uploading content that infringes third-party IP or is unlawful, abusive, or harmful.
We may investigate suspected violations and may suspend or terminate accounts that breach these Terms.
6. Customer Content; Data Processing
You retain ownership of Customer Content you upload. By uploading Customer Content you grant CrowAI a worldwide, royalty-free, non-exclusive license to use, copy, process, transmit, display and otherwise operate on that content to provide and improve the Service, including to generate analytics and models.
We process personal data in accordance with our Privacy Policy and applicable data protection laws. If you are processing personal data of others through the Service, you warrant that you have all necessary consents, legal bases and notices to do so.
We may use third-party analytics and advertising tools (such as Google Analytics 4, Meta Ads, LinkedIn Ads, and Google Ads) to measure, optimize, and deliver advertising campaigns. These tools may set cookies or tracking pixels in accordance with applicable law. By using the Service, you consent to our use of such tools as described in our Privacy Policy. You can opt out or manage preferences through your browser, ad settings, or consent management options where available.
CrowAI may use aggregated and anonymized usage data for product development, research and marketing.
7. Integrations & Third-Party Tools
The Service may integrate with third-party platforms and services. Such integrations are optional and subject to the third parties' terms. We do not control, warrant or assume liability for third-party services. You are responsible for complying with any additional terms required by those services.
We also integrate with advertising and analytics platforms (including GA4, Meta, LinkedIn, and Google Ads). Their use is subject to their respective terms and privacy policies. CrowAI does not control their practices and disclaims liability for any third-party data processing.
8. Intellectual Property
CrowAI and its licensors retain all right, title and interest in and to the Service, including all software, technology, algorithms, models, APIs, documentation, trademarks and other intellectual property (the "CrowAI IP"). Your Subscription grants a limited, revocable, non-exclusive, non-transferable license to access and use the Service as authorized under these Terms.
You may not copy, modify, create derivative works of, decompile, or otherwise attempt to derive the source code of the CrowAI IP.
You represent and warrant that you own or have the necessary rights to provide Customer Content and that such content does not infringe third-party rights.
9. Confidentiality
Each party will protect the other's Confidential Information with reasonable care. Confidential Information includes non-public business, technical and product information disclosed in connection with the Service.
The obligations do not apply to information that is (a) publicly known through no fault of the receiving party; (b) independently developed without use of Confidential Information; (c) rightfully obtained from a third party; or (d) required to be disclosed by law, provided the disclosing party is given prompt notice where permitted.
10. Warranties; Disclaimers
The Service is provided "as is" and "as available." To the maximum extent permitted by law, CrowAI disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, completeness and non-infringement.
We do not warrant that the Service will be uninterrupted, error-free or completely secure or that results (e.g., revenue or conversion rate improvements) will be achieved. Any examples, case studies or performance figures provided are illustrative and not guarantees.
11. Indemnity
You will indemnify, defend and hold harmless CrowAI and its officers, directors, employees and agents from and against any third-party claims, losses, liabilities, damages and expenses (including reasonable attorneys' fees) arising out of or relating to (a) your breach of these Terms, (b) your misuse of the Service, or (c) Customer Content that infringes third-party rights or violates law.
12. Limitation of Liability
To the maximum extent permitted by applicable law, CrowAI's aggregate liability arising out of or in connection with these Terms or the Service will not exceed the greater of: (a) the total subscription fees paid by you to CrowAI in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) INR 10,000 (ten thousand).
In no event will CrowAI be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, including lost profits, lost data, loss of business or business interruption, even if advised of the possibility of such damages. Some jurisdictions do not permit certain limitations; where prohibited, liability will be limited to the maximum extent permitted by law.
13. Termination
Either party may terminate for material breach if the breaching party fails to cure within thirty (30) days after written notice. We may suspend or terminate your access immediately if required by law or to protect the Service or other users.
On termination or expiration, your right to access the Service ends. We may delete or disable access to your Customer Content after a reasonable retention period unless otherwise required by law. Termination does not relieve either party of obligations accrued prior to termination, including payment obligations, confidentiality and indemnity.
14. Modifications to the Terms or Service
We may modify these Terms from time to time. For material changes we will provide advance notice (email or in-product). Continued use after the change constitutes acceptance. If you do not agree to changes, you must stop using the Service.
We may modify, suspend or discontinue the Service (or features) at any time with or without notice. We are not liable to you for any modification or discontinuance.
15. Taxes
You are responsible for any applicable taxes, levies or duties associated with your Subscription, except taxes on CrowAI's net income. If CrowAI is required to collect or remit taxes on your behalf, we will charge them in addition to the fees.
16. Export Control & Compliance
You agree to comply with all applicable export and import laws. You will not use the Service in a manner that would violate export control laws.
17. Governing Law; Dispute Resolution
These Terms are governed by the laws of India without regard to conflict of law rules. Any dispute arising out of or relating to these Terms or the Service will be resolved exclusively by the courts located in Bengaluru, Karnataka, India, and the parties submit to the personal jurisdiction of such courts.
18. Severability; Survival
If any provision of these Terms is found invalid or unenforceable, the remainder will continue in full force and effect. Provisions that by their nature should survive termination (e.g., Sections 6, 8–12, 15, 17 and this Section) will survive termination.
19. Notices
Legal notices under these Terms should be sent to:
CrowAI Pvt. Ltd.
Email: tech@crowai.co
(We may also provide notices electronically via email or the Service.)
20. Miscellaneous
No waiver: Failure to enforce a provision is not a waiver.
Assignment: You may not assign these Terms without our prior written consent. CrowAI may assign to an affiliate or in connection with a merger or sale.
Entire agreement: These Terms, together with any order form, subscription agreement, and our Privacy Policy, constitute the entire agreement between you and CrowAI regarding the Service.
How to contact us
If you have questions about these Terms, please contact: tech@crowai.co